Returns Policy

Click here to start an exchange or return

Exchanges:

We have FREE and FAST exchanges for all UK customers.

Our exchange process is super easy, just head over to our returns portal here where you can choose the items you'd like to exchange. Store credit can also be seleted.

Here you will recieve a free shipping label and have the option to process your exchange straight away before sending back your original items.

Exchanges can be submitted up to 28 days after you've recieved your order.

For international exchanges, we will not be able to cover the shipping costs back to us, but we will pay for the shipping when we process your exchange. Please follow our instructions here.

Refunds:

Unfortunately we cannot offer free returns, and have to cover the cost of shipping.

The cost of returning an item for a refund in the UK is £2.80.

You will recieve this postage label after using our returns portal. Using this method will ensure you take advantage of our competitive delivery prices.

International returns will require you to post the items back to us at your own cost.

Refunds can be submitted for up to 14 days after you've received your order.

Non Refundable and Non Returnable Items:

Ocassionally we offer items that are faulty (items that have not passed our quality control checks) or have been returned to us. These are often named Mystery Boxes but also sometimes include final sale items. We offer these as non returnable, non refundable items. Your statutory rights are not affected. Sale items are non refundable.