We try to complete your order as soon as we can, if you have waited past 48 hours without a shipping confirmation, make sure to check your email inbox just in case we've contacted you regarding your order.

Once your order has been picked up by our couriers, the estimated delivery times from the time of dispatch are:

• UK Mainland: Royal Mail Tracked Delivery (24 Hours)
• UK Islands: Royal Mail Tracked Delivery (48 hours)
• International: FedEx International Connect Plus (3-5 working days)
• Rest of World: FedEx International Priority (2-4 days)

If you need to change the delivery destination of your order, please let us know. The sooner the better! As long as your order hasn't entered our warehouse, we should be able to arrange to have it delivered to an alternate delivery address.

UK Delivery

For UK orders, we use Royal Mail Tracked Delivery to get your order to you. Once we've despatched your order, it is collected from our HQ (by the happiest postman ever!) and get distributed via the Royal Mail network. From then on, your order travels throughout the day and night to get to your destination on time. When you receive a despatch email you'll get a tracking number to track your parcel.

International Delivery

For International orders we use FedEx. Once we've despatched your order, it is collected from our HQ by FedEx and your parcel starts off on it's journey across the world. Plane, train, lorry and boat! When you receive a despatch email you'll get a tracking number to track your parcel.

All duties and tax is prepaid by us.

Orders are usually shipped within 24 hours.

Please check dates on each product for estimated delivery.

Purchases made between 1st November and 31st December 2024 can be exchanged or returned by 14th January 2025.

We offer free and fast exchanges for UK orders, you can change the size, colour or product.

Request your new item to be sent straight away.

If you want to refund your order instead, returns are processed with an additional £2.80 postage charge.

https://gooseandganderltd.com/pages/returns-exchanges

If you need to change any items of your order, please let us know. The sooner the better! As long as your order hasn't entered our warehouse, we should be able to arrange different sizes and colours if stock allows.

When you place an order you will receive an order confirmation email to the address you entered or selected during checkout.

Occasionally these can end up in spam folders, get delayed sending or go to the wrong email address. So please check:

1. Spam or junk mail folder

2. Email address in Your Account (if you have one)

If you haven't received your order confirmation email or had the wrong email address, let us know and we will check the details and get another one sent to you.

Due to the systems at Goose & Gander, it's very unusual to receive a delivery with missing items. However, mistakes can happen and we would like the opportunity to resolve things as soon as possible.

Let us know and one of our team will be in contact to arrange what happens next.

Due to the systems at Goose & Gander, it's very unusual to receive a delivery with missing items. However, mistakes can happen and we would like the opportunity to resolve things as soon as possible.

Let us know and one of our team will be in contact to arrange what happens next.

If you would like to cancel your order, please let us know as soon as possible.

We may need to get in contact with you to verify details, so please complete as much information as you can.

View our size guide here.

View our payment info here.

View our payment info here.

View our gift vouchers here.

Download our app for Apple devices here

Download our app for Android devices here

Browse and shop all our latest clothing and accessories straight from your mobile, via our easy to use Goose & Gander mobile app. The perks of having the app include real-time notifications (like when our Mystery Boxes go live), exclusive items and discounts. Plus an easy and fast checkout with no loading times! Oh and of course, it's free to download.

When prompted to turn on notifications, be sure to click yes so you don't miss our updates. We promise nothing but good stuff!